Air Seychelles
01. The Challenge
Air Seychelles, a regional airline based in the Seychelles, recognized the need to improve their customers’ travel experience by providing a more convenient and user-friendly mobile app. The main challenges were to create an intuitive and delightful user experience, improve the booking and management process, and provide a quick and simple check-in process.
02. The Problem
The current booking and management process for Air Seychelles customers was not efficient and required multiple steps. Additionally, the check-in process was time-consuming, causing delays and frustration for customers.
03. The Result
The Air Seychelles mobile app was developed with a focus on improving the overall customer experience. The app features a faster and more full-featured interface, making it easier for customers to book their next journey or view details on their upcoming trips. The app also allows customers to manage their reservations, change flights, and add additional services with just a few clicks.
The check-in process was also streamlined through the app, allowing customers to receive a mobile barcode when they check-in, and even change their seat with the best deals for extra comfort.
The end result was an app that was intuitive and delightful to use, providing customers with greater travel convenience from booking to boarding and beyond.
